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Warranty repair
Firewall and mail server product warranty and maintenance

Product warranty Description:
Wo Cheung information from October 2013 onwards to buy NGS / NTS / UTM / HSecurity / MDispersion / MFunction / MFunctionway / MArchive for 2 years hardware warranty, the transformer for half a year warranty, do not provide spare parts service, for spare parts to purchase spare parts; Goods and the use of non-parts of the company to tear up the warranty label is not within the warranty.
Please purchase the Wo Cheung information products, the proper preservation of the invoice or sufficient to prove the date of purchase of the certificate, and requested the request when the warranty date to provide proof of purchase documents.
General Warranty:
The customer may return the defective product to the Company or return it directly to the Company for repair service via the original purchaser, and send the equipment transformer back to the test. If the product is repaired during the warranty period, Free maintenance service, and if the equipment to determine the maintenance, the right to replace the same model of the product.
※ The warranty does not include the relevant transportation costs of the product delivery
Required conditions for fulfilling the warranty:
When consumers need Wo Cheung information maintenance services, consumers should make the relevant documents to prove the original purchase date of goods (invoice certificate) to determine whether the goods sent to maintain the warranty period.
Warranty Repair / Repair Service Applicable to:
The warranty repair / repair service object is limited to the legitimate distribution channels in Taiwan to buy Wo Cheung information products consumers.
New warranty:
Consumers will replace the entire package and accessories (including gifts), with invoices or related purchase vouchers to the dealer at the time of purchase within seven days of product hardware failure, rather than man-made damage.
Exception set out in the preceding paragraph:
Wo Xiang information products only in the product of raw materials and their own process to provide the necessary warranty. Wo Cheung Information is not obligated to provide warranty service if it is caused by any of the following factors, but may accept service for paid maintenance.
1. handling error when shipping.
2. Abuse, misuse, neglect, repair or unauthorized modification of the user caused by accident, man-made destruction, improper use or installation, and damage to the user caused by the alteration of the parts.
3. Damage caused by natural disasters or power problems.
1. The terms of the above warranty are not applicable.
2. If the product is repaired during the warranty period, if it can not be repaired or discontinued, Wo Cheung will replace the original equipment or the same grade of the product, the warranty is still based on the original purchase of the warranty period.

Non-warranty range:
The following circumstances are not within the scope of warranty, Wo Xiang to meet customer needs, will provide maintenance services, but Wo Cheung information has discretion to charge the cost of NT$1,500 yuan, part costs separately.
1. Products that are not covered by the warranty period (which have exceeded the warranty period or can not provide proof of purchase (eg invoice) to prove that the product is still within the warranty).
2. Failure to comply with the use of the instructions contained in the instructions, damage (such as: abnormal operation, falls, blow, liquid inflow ...), is not within the warranty.
3. are subject to force majeure (such as: floods, fires, earthquakes, lightning, typhoon ..., etc.), caused by the failure, damage are not within the warranty.
4. If you do not use the original transformer case, causing damage to the machine, it is human damage, not included in the warranty conditions.
5. The product is repaired or disassembled by non-Wo Cheung Information Co., Ltd. or by authorized dealer.
6. Customers will return the product to Wo Cheung Information Co., Ltd. or authorized dealer repair or disassembly, please first copy the information, if the maintenance or disassembly process caused the loss of stored information, Wo Cheung Information Co., Ltd. or authorized The dealer is not responsible.
7. Wo Cheung Information Co., Ltd. or Authorized Dealer shall not be liable for any loss or damage arising from the use of the Products, the loss of commercial benefits, the loss of the stored product storage information or the indirect or incidental damages. Wo Cheung Information Co., Ltd. or authorized dealer to customers for the use of products arising from the direct damage to the liability of the customer to buy the product price for the maximum ceiling.
Extended warranty:
After the warranty period, please contact us with the company to extend the warranty agreement
Rapid changes in electronic products, has been discontinued or used for three years of products, no longer accept the extended warranty contract.

Firewall and mail server to extend the warranty What are the protection

The company's firewall and mail server hardware warranty to extend the way to extend the warranty, for the need to extend the warranty, please 2 years after the new warranty after the signing of the company will provide after the signing of the machine repair service and spare parts during delivery.


HERHSIANG Information Co., Ltd.

 88673494097  88673596785  service@herhsiang.com

 3F, No.5, Dinghe St., Sanmin District, Kaohsiung City Taiwan  

Business hours: Monday ~ Friday 8:30 ~ 12:00 / 13:30 ~ 1800 

(Except holidays and national holidays)
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